Contact Us

It's fairly obvious what this page should be all about but here are a few tips, anyway....

You could include:

• Names of contacts
• Telephone/s
• Email Addresses
• Postal Address
• Push to Talk Button
• Live Chat
• Skype/MSN
• Links to Facebook, Twitter etc.
• Map (or you could leave that for the location page)
• Curent time at location of property - to prevent customers in different timezones calling during the middle of the night!

In addition to having contact details on this page you could include your telephone number in the header of each page.  You might also want to consider having an enquiry form which has a menu link or is embeded on every page.

The next paragraphs have nothing to do with websites it's just common business sense, really

We're guessing the raison d'etre of your site is to generate enquiries/bookings so it's of utmost importance that potential customers can contact you in a way that's convenient for them but also in a way you will respond to them in a timely manner.  As customers are contacting you through their website, whilst some may prefer to call, many will find it most convenient to email or complete an enquiry/booking for for you to respond to.  In my previous existence as a travel agent, I can't tell you how much it infurated me to receive extremely slow responses from some hotel (it particulalry irked with the big ones!).  It makes customers feel totally undervalued and gives a negative impression before even visiting the property.

If you are unable to check your computer constantly, I would recomend using email to sms software which will alert you by text message when a new email arrives (unless you want this every few minutes, I'd also recommend setting up a 'special' email address).  The same goes for live chat/Skype/MSN - if there is rarely someone at the computer to respond, don't bother including...